Frequently Asked Questions
- How is it that everything is one price and you save up to 85% off?
Most of the clothes that are available on the site are well known brands that are available at major department stores and boutiques. We offer all this directly to our customers for one flat rate. This makes shopping easier for you as the customer because we pass the savings directly to you.
- Why are the clothes so inexpensive?
Heavenly Couture specializes in offering the highest quality in all of its selection. Heavenly Couture searches for the best quality clothes throughout Northern America and brings them to a savings of up to 85% for our customers. We buy Tens-of-Thousands of units of clothes, which enable us the ability to pass the savings directly to our customers.
- Are the clothes brand new and first quality?
Heavenly Couture ONLY purchases first quality merchandise. We DO NOT purchase manufacturer dumps, second quality clothes, or defected merchandise. All of the merchandise that is available on our site and our store locations are all first quality.
- Are the clothes Heavenly Couture brands?
Heavenly Couture specializes in purchasing well known brands that are often found in major department stores and boutiques in the United States. Customers, many times, will find their merchandise arriving with original suggested retail tags well above the price he or she paid. In order to protect the branded merchandise that we offer, and to maintain the relationship that we have with the brands, we do not and will not advertise brand names.
- Are other sizes available? Will you get more of a style?
Only the sizes listed are available for purchase. If you do not see a size or a style this means that it is sold out. The inventory on our website is updated to the minute. This means that when a customer orders the last of a style or size, it is immediately removed from the website. Once a size or style sells out, it is no longer available to other customers. Some items sell out within days, and we cannot guarantee that an item you see today will still be here tomorrow. Our items are available only in very limited quantities and some of the most limited styles and sizes sell out within days.
- How do I place an order?
You may order online or by phone. Ordering online is much faster and easier. We recommend ordering online so that you may actually view your order(s) in our easy checkout process. To order online, simply add your items to the cart and follow the easy instructions to checkout.
To order by phone, please call (877) 595-1717 Monday - Friday 10 AM - 4 PM PST. Please have your credit card, item name(s), color(s), and size(s) you would like to purchase ready before calling.
- My credit card is not going through and I cannot place an order. What should I do?
Please call (877) 595-1717 and a Heavenly Couture representative will assist you in placing your order.
- Can I add additional items, combine separate orders, change an order, or cancel an order after it has been placed?
After an order has been placed, additional items cannot be added. If you need additional items, you would need to place a new (separate) order and separate shipping charges would apply.
We cannot combine separate orders, and separate shipping charges will apply to all orders placed separately. We can only cancel an order if the order has not been processed or packaged.
- What payment methods does Heavenly Couture accept?
We accept major credit cards, including Visa, MasterCard, and American Express. You can use your debit card if it has a Visa or MasterCard logo. We use a secure encrypted server so your information is safe. We ALSO accept Checkout by Amazon.
- Is my payment information secure?
Security is our priority. We use the latest technology in securing our site with an encrypted SSL page to process all credit card payments so that your credit card information is guaranteed safe. Upon entering the credit card inputting stage, you will enter a secure server which encrypts your information and guarantees that your credit card information cannot be viewed by anyone else.
- Do you charge sales tax?
Heavenly Couture charges sales tax to California residents only. Because Heavenly Couture is based in Orange County, the 7.75% sales tax rate will apply to California residents for items being shipped from our California warehouse.
- How do your clothes fit?
Our merchandise are Junior and Contemporary sized clothing. You may find our clothes to be smaller than Misses and Women's fit clothing. When selecting your merchandise, please refer to the size chart to assist you with the merchandise sizes.
- What is your return and exchange policy?
Please visit our Returns & Exchanges page for detailed information.
- Do you have a catalog?
Because Heavenly Couture specializes in offering fashionable, trendy, and in-season merchandise all at one low cost, our merchandise sells very quickly. Therefore, we are unable to offer a catalog because of our continually changing stock.