Type of Personal Information We Collect
We collect and store personal information that you give us when you shop at one of our stores, register on our website, complete an application, request a catalog, place an order, enroll in a promotional or rewards program, submit for a rebate, call us, or send us a letter or e-mail. This information may include your name, mailing address, email address, telephone number, fax number, credit card number and expiration date, and other optional demographic information. If you respond to a sweepstakes or contest, we will ask you to verify that you are old enough to participate.
Credit Card Information
For your safety and protection, your credit card information is not stored on our servers. Our payment gateway provider, Authorize.NET, keeps this information encrypted and secure on your behalf.
How We Use and Share Personal Information
We use the personal information we collect to process your orders, identify you within our systems, contact you if we have questions about your order, notify you about new products and special promotional programs.
We share your personal information within the Heavenly Couture family of businesses and with third parties that perform services for us or on our behalf (for example, credit card companies, financial institutions, shipping companies, printing houses, consultants and advisors, and rebate processors) and when, in our judgment, we believe it is necessary or appropriate to prevent fraud, injury, or harm to persons or property, to protect our rights or the rights of others, to comply with applicable laws and regulations, or as otherwise required by law. We limit the scope of the information provided to third parties, and we allow its use only for the purposes for which it was disclosed. Personal information may be transferred in connection with a business transition, such as a merger, acquisition, insolvency, or asset sale involving any Heavenly Couture business or asset to which the information pertains. If you shop at a retail store, through our catalog, or via GetHeavenly.com®, we may share your name and mailing address (but not your e-mail address or telephone number) for external direct mail campaigns conducted by companies or organizations which offer products or services we believe may be of interest to our customers.
Special Information For HeavenlyCouture.com Shoppers
If you shop with us online, we use third-party advertising technology to help us improve our marketing efforts. This technology uses non-personally identifiable information about your visits to Getheavenly.com, HeavenlyCouture.com, and the sites upon which we advertise. As part of that process, a "cookie" may be placed on your browser. Cookies are small data files that are stored on your computer's hard drive. To learn more about our third-party advertising service provider and how to "opt-out", please go to www.doubleclick.com/com/us/about_doubleclick/privacy/.
We generally do not seek to collect personal information through our web site from children under age 13. If we conduct an online program that is open to children, personally-identifiable information from children under age 13 will be collected and used only with the consent of the child's parent or guardian, or the child will be able to participate without providing personally-identifiable information.
Accessing and Amending Personal Information
It is important that our databases are accurate and current. To review and make any appropriate changes or deletions to information about you, please contact us in one of the ways provided above.
Our Approach to Security
We maintain reasonable physical, technical, and procedural measures to limit access to personal information to authorized individuals with appropriate purposes. Our web site is a "Secure Site" recognized by VeriSign, a leading computer network security company. If you believe that someone has improperly used personally identifiable information about you or has made purchases that you did not authorize, please contact us immediately. We are a member of BBBOnline, the online area of the Better Business Bureau, and we will strive to resolve any customer service complaints promptly in accordance with BBB procedures.