Returns and Exchanges - Heavenly Couture

 

Returns and Exchanges

We want you to be delighted with every purchase! If you are not satisfied, we will be happy to issue a refund or exchange as detailed in this policy.

Returns With Original Receipt

Unused, unwashed, unworn or defective merchandise may be returned with tags attached within 20 days of purchase for a full refund. Refunds will be issued in the original form of payment unless a merchandise credit is requested.

Online purchases may not be returned in boutiques at this time.

Purchases made with credit or debit cards will be refunded to the original card. Due to varying bank policies, please allow up to 14 days for the credit to appear. Returns made with a gift receipt may be exchanged for another product.

*Please note that it is the buyer’s responsibility for the return shipping cost.

Final Sale

Bath and Body, Intimates, and Gift Cards are all Final Sale and cannot be returned or exchanged. Gift Cards will not be replaced if lost, stolen, or used without authorization.

Online Returns In Boutiques

Unfortunately, we do not allow online purchases to be returned in our boutiques at this moment.

Criteria for Returns & Exchanges

  • All returns must be received within 20 days of the shipment delivery date.
  • All returns and exchanges must be in their original unwashed, unworn condition with tags still attached.
  • All returns must be accompanied by the original receipt/invoice.
  • The online boutique does not accept returns or exchanges of items purchased from a Heavenly Couture boutique.
  • Customers will pay for any return shipping associated with the return.
  • All sale items are non-returnable

Please return your items to the following address:
Heavenly Couture, Inc.
ATTN: Returns and Exchanges
3001 Enterprise Street, 1st Floor
Brea, CA 92821

*Non-Returnable Items:

  • All final sale items, including those purchased through “Sale On Sale” promotions.
  • Basics and Accessories
  • Gift cards

**Online Exclusive Merchandise

  • All online exclusive merchandise must be returned to the online boutique.

Damaged Merchandise

If you receive merchandise from Heavenly Couture that is damaged or incorrect (wrong style, size, or color), please contact Customer Service within 20 days of receipt. A full refund will be issued, along with complimentary return shipping, once the damaged merchandise is returned. Please note that boutiques are unable to refund return shipping to the original payment method for a damaged online order.