We want you to be delighted with every purchase! If you are not satisfied, we will be happy to issue a refund or exchange as detailed in this policy.
Unused, unwashed, unworn or defective merchandise may be returned with tags attached within 20 days of purchase for a full refund (minus shipping charges). Refunds will be issued in the original form of payment unless a merchandise credit is requested.
Online purchases may not be returned in boutiques at this time.
Purchases made with credit or debit cards will be refunded to the original card. Due to varying bank policies, please allow up to 14 days for the credit to appear. Returns made with a gift receipt may be exchanged for another product.
*Please note that it is the buyer’s responsibility for the return shipping cost.
Bath and Body, Intimates, and Gift Cards are all Final Sale and cannot be returned or exchanged. Gift Cards will not be replaced if lost, stolen, or used without authorization. All sale items are final sale.
Unfortunately, we do not allow online purchases to be returned in our boutiques at this moment.
Please return your items to the following address:
Heavenly Couture, Inc.
ATTN: Returns and Exchanges
3001 Enterprise Street, 1st Floor
Brea, CA 92821
If you receive merchandise from Heavenly Couture that is damaged or incorrect (wrong style, size, or color), please contact Customer Service within 20 days of receipt. A full refund will be issued, along with complimentary return shipping, once the damaged merchandise is returned. Please note that boutiques are unable to refund return shipping to the original payment method for a damaged online order.